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Cloud Security Podcast by Google

Aug 14, 2023


  • Steph Hay , Director of UX, Google Cloud Security


  • The importance of User Experience (UX) in security is so obvious – though it isn’t to a lot of people! Could we talk about the importance of UX in security?

  • UX and security in general have an uneasy relationship, and security is harmed by bad UX, it also feels like bad UX can be a security issue. What is your take on this?

  • How do you think about prioritizing your team’s time between day zero vs day n experiences for users of security tools?

  • Some say that cloud security should be invisible, but does this mean no UX at all? What are the intersections between UX for security and invisible security?

  • Can you think of what single UX change in Cloud Security’s portfolio made the biggest impact to actual security outcomes? 

  • We have this new tool/approach for planning called Jobs To Be Done (JTBD)  - give us the value, and the history? In the world of JTBD planning, what gets better?